Professional Keynote Speaker on Customer Experience
Why Ilenia?
Ilenia takes the time to understand your audience’s unique challenges and tailors her message to deliver actionable insights that address those specific needs. Through transformational keynote speeches, she inspires executives to question conventional thinking and motivates frontline employees to take meaningful action. Her talks are entertaining, actionable, memorable, and thought-provoking—delivering the perfect balance of inspiration and practicality.
“The highest-scoring talk. I will definitely have Ilenia again”
– Jack Richards, Conference Manager at Richmond Events
KEYNOTE TOPICS
Customer-Centricity: A Journey of Transformation with Customers at the Centre
The prevalent challenge facing many businesses today is loss of relevance due to commoditisation of products, low customer satisfaction scores, and the struggle to retain and engage customers. As companies grapple with shifting consumer expectations and increasing competition, the need to build a customer-centric culture has never been more urgent.
In this keynote, Ilenia Vidili will take attendees on a journey to uncover the system for creating a customer-centric organisation that fosters customer loyalty and therefore sustainable profitability. This talk is tailored for business leaders, executives, managers, and professionals across industries who aspire to put customers at the centre of their business.
"Outstanding keynote! Ilenia's insights were both inspiring and actionable, significantly enhancing our understanding of customer-centric digital strategies. She's an exceptional speaker who truly engages her audience."
- Frederic De Vrieze, Member of the Board at CX Brussels
THE AI READINESS ROADMAP©
FIVE PILLARS TO TURN AI INTO LASTING CUSTOMER VALUE AND MEASURABLE BUSINESS OUTCOMES
Most organisations are investing heavily in AI, but many AI implementations aren't creating the value they promise. Instead, they're creating complexity inside the business and friction for customers. Too often, companies add AI on top of broken workflows and think it is progress.
In this provocative keynote, Ilenia Vidili reveals what it takes to implement AI that creates real value. She shares The AI Readiness Roadmap©, built on five pillars. It helps leaders adopt AI with real purpose and build readiness so it creates sustained value for both customers and the business.
"Thanks Ilenia for your speech at PwC Experience Center, it was a great thought-provoking session that left us inspired and motivated to keep the customer at the heart of everything we do."
- Grégory Weber, Experience Center Leader at PwC Luxembourg
The Disruptor’s Mindset: How to Crush Irrelevance and Lead Industry Transformation
The world is evolving at breakneck speed—but most organisations aren’t. 52% of Fortune 500 companies have vanished since 2000. Why? Legacy systems, outdated thinking, and rigid business models leave companies blind to shifting customer expectations and market earthquakes. The result? As giants fall, agile disruptors rise and take over. Disruption isn’t just about technology—it’s about mindset. Companies that refuse to challenge the status quo risk irrelevance.
Through her B.E.T. framework, Ilenia Vidili reveals how organisations of all sizes can adopt the Disruptor’s Mindset to outpace competitors and rewrite industry rules. This provocative keynote is for business leaders, executives, and professionals across industries who refuse to settle for "business as usual", want to challenge the status quo, and break traditional thinking. this session will inspire attendees to act, equip them to lead, and warn about the cost of inertia.
"Ilenia delivered a remarkable presentation. Her concrete examples resonated deeply with the audience, offering actionable insights. Her dynamic energy and engaging delivery kept everyone captivated, transforming complex concepts into relatable and inspiring narratives."
- Jonathan Kalfa, Head of Innovation at Baloise
Hosting a company event, conference or masterclass?
Professional keynote speaker Ilenia Vidili specialises in customer-centricity, consumer trust, cultural change, and the link between employee experience and customer experience. Packaging decades of knowledge and experience into concise and compelling keynote speeches, Ilenia's talks will motivate, educate, and inspire your team to think about your customers when making decisions. Ilenia’s single-session keynote offers a comprehensive exploration of the topic, providing impactful learning experiences in a condensed format.
However, for those seeking a more immersive learning opportunity, our multi-session masterclasses offer the chance to go deeper into the discussed concepts. In the masterclass series, Ilenia expands upon the key insights and strategies introduced in the keynote, allowing participants to develop actionable skills.
who trusted ilenia
HOW ILENIA WORKS
Let us alleviate your concerns and guide you through the booking process with confidence and ease:
1. Signing the Agreement
Once you’re ready to move forward, we’ll finalise the booking with a clear and straightforward agreement.
2. Client Briefing
After the agreement is signed, we’ll schedule a briefing to discuss key themes, audience expectations, and desired outcomes.
3. Drafting the Outline
Ilenia will draft a customised session outline, structuring key themes, storytelling elements, etc. Once approved, she’ll develop the full keynote content.
4. Access to Presentation Materials
Ilenia will gladly share the presentation materials in advance, providing you the opportunity to offer feedback for alignment.
5. Rehearsal & Tech Check (optional)
For a seamless experience, Ilenia is available for a rehearsal or technical run-through to ensure everything runs smoothly on the day.
WHO Ilenia WORKs WITH
corporate professionals
Corporate professionals whether from the C-Suite or smaller board of management of global brands who want to educate and empower their teams with Customer Centricity best practices.
corporate
event
managers
Event managers who take care of on-site and off-site events, digital and non-digital ones.
professional conference organisers
Conference organisers who design and curate conferences and are looking to educate, inspire and entertain their audience
FAQs
How can Ilenia help?
Through transformational keynote speeches, Ilenia inspires executives to question conventional thinking and motivates frontline employees to take meaningful action. She takes the time to understand your audience’s unique challenges and tailors her message to deliver actionable insights that address those specific needs.Her talks are entertaining, actionable, memorable, and thought-provoking—delivering the perfect balance of inspiration and practicality.
Does Ilenia ever speak for free?
Yes, Ilenia is committed to giving back by dedicating her time to speak at events without a fee—typically for underserved communities and women-focused initiatives. If your organisation is a non-profit, she’d be delighted to explore how she can support your event.
What's Ilenia's in-person keynote fee?
Ilenia’s in-person keynote fees vary depending on the talk. They can range from €0.00—yes, zero—to €15,000 for a full-day engagement. To receive a tailored quote for your event, please contact us directly, and we’ll respond promptly.
What does Ilenia's speaking fee include?
Ilenia’s speaking fee is comprehensive, ensuring maximum value for your event. It includes: 3 copies of Journey to Centricity, a promotional video, book signing session, full-day attendance at your event, engaging Q&A session, meet-and-greet with the audience, take home worksheet, customisation of the talk to align with your event’s theme and audience needs.
LANGUAGES
