What People Say
Organisations across the world bring Ilenia Vidili in to educate, inspire customer-centric transformation and move teams to action. Below are testimonials from conferences, corporate events and leadership keynotes.
Customer Experience + Customer Centricity
“Thanks to Ilenia we got inspired on customer-centricity”
- Elke Van den Hout, Culture Change Manager at KLM Royal Dutch Airlines
“I had the pleasure of working with Ilenia Vidili and the experience was excellent. Beyond the quality of her speech, Ilenia impressed me with the consistency between what she shares and what she applies, from the first interaction to the final delivery. It is rare to meet someone who brings customer experience to life in such an authentic way. A truly outstanding professional.”
- Christian Caldato, Research Director and Customer Expert at Quintegia.
“Ilenia offered a fresh and clearly articulated perspective that brought new depth to the conversation. Her presentation truly sparked new thinking and motivated marketing teams to approach customer experience more strategically and creatively. I highly recommend her to anyone looking to elevate both mindset and execution in customer-centric growth.”
- Aiga Rozina, Marketing Director at Latvijas Loto
“Ilenia’s lecture about customer-centricity was practical and engaging. Thanks to Ilenia, my students got a useful and insightful example of how they can use consumer understanding in practice.”
- Minna Lammi, Associate Professor in Sustainable Enterprise, Anglia Ruskin University Cambridge
“Ilenia was inspiring, clear and gave us a lot of tips easy to understand.”
- Stefano Fava, Head of Learning & Development at Alleanza Assicurazioni
AI + Customer Experience
“Very smart, impactful and pertinent presentation. Ilenia managed to explain complex elements through a perfect storytelling and full of tangible examples.”
- Helene Thouvenin, Head of Client Relationships & Sales at PwC Luxembourg
“Ilenia is such an inspirational speaker! Her approach makes us rethink the place of humanity in the today’s ultra-digitalized world”
- Romain Rauyer, Digital Solution Consultant at Orange Business Digital Services Europe
“Ilenia delivered a remarkable presentation. The concrete examples she shared resonated deeply with the audience, offering actionable insights. Her dynamic energy and engaging delivery kept everyone captivated, transforming complex concepts into relatable and inspiring narratives.”
- Jonathan Kalfa, Head of Innovation at Baloise
“Ilenia made a fantastic conference. Given the timing and the audience, it was perfect.”
- Elena Marcelle Hernandez, Digital Channels Product Owner and CX Expert at Euroconsumers
“Ilenia’s speech brings light to where it’s needed such as making sure that the human touch is not eliminated. Very inspirational!”
- Fernanda Rodrigues, Customer Excellence Manager at SWM International
“Ilenia Vidili delivered an exceptional presentation on successful customer-centricity transformation. She provided spot-on examples that resonated deeply, making complex concepts easily understandable and relatable. Her style was clear and captivating, keeping the audience engaged from start to finish.”
- Vice president of Marketing at Bpost
“Ilenia’s speech at PwC Experience Center was a great thought-provoking session that left us inspired and motivated to keep the customer at the heart of everything we do.”
- Grégory Weber, Experience Center Leader at PwC Luxembourg
“Outstanding keynote on Digital Transformation. Ilenia’s insights were both inspiring and actionable, significantly enhancing our understanding of customer-centric digital strategies. She’s an exceptional speaker who truly engages her audience.””
- Frederic De Vrieze, Member of the Board at CX Brussels