in a commoditised world.
A MORE CRITICAL TIME
TO BE CUSTOMER-CENTRIC
PROFESSIONAL Speaking
Empowering keynote presentations that invigorate and reshape your organisation's focus towards customer-centricity.
Ilenia Vidili's globally recognised keynote presentations are meticulously crafted to ignite introspection, shatter obsolete thinking, and foster a customer-centric mindset, equipping audiences with the foresight needed to thrive in evolving landscapes and commoditised marketplaces.
Tailored for business executives, leaders, and decision-makers across industries, Ilenia's keynotes serve as a catalyst for a customer-centric transformation. By blending insights with strategic thinking, she empowers attendees to not only embrace a customer-centric mindset but to actively operationalise it, ensuring sustained relevance and success in the dynamic business wolrd of tomorrow.
MASTERCLASSES
Elevate your organisation's customer-centricity with Ilenia's tailored masterclasses, designed to address your unique challenges and goals.
Our masterclasses use Design Thinking methodologies, providing practical frameworks to map and implement a customer-centric behaviour into your organisation. Through a dynamic blend of real-world case studies, interactive group activities, and open discussions, participants gain invaluable insights and actionable strategies to drive customer loyalty and align every department toward the same goal: the customer.
Whether honing the skills of your leadership team or empowering front-liners with customer-centric practices, our masterclasses are your gateway to fostering a culture that continuously delivers value to customers.
Executive advisory
Bespoke strategies designed to prepare your organisation with a customer-centric approach.
Dedicated and custom solutions developed specifically for your organisation’s goals and pain points. Tailored to meet the unique needs of each client, Ilenia's advisory services provide actionable insights and proven strategies to future-proof operations, cultivate customer-centric cultures, and drive sustained profitability.
Hosting a company event, conference or masterclass?
Ilenia Vidili specialises in customer-centricity, consumer trust, cultural change, and the link between employee experience and customer experience. Packaging over a decade of knowledge and experience into concise and compelling keynote speeches, Ilenia's talks will motivate, educate, and inspire your team to think about your customers when making decisions. Ilenia’s single-session keynote offers a comprehensive exploration of the topic, providing impactful learning experiences in a condensed format.
However, for those seeking a more immersive learning opportunity, our multi-session masterclasses offer the chance to delve deeper into the discussed concepts. In the masterclass series, Ilenia expands upon the key insights and strategies introduced in the keynote, allowing participants to deepen their understanding and develop actionable skills.
Ilenia's lecture about customer-centricity was practical and engaging. Thanks to Ilenia, my students got a useful and insightful example of how they can use consumer understanding in practice.
- Minna Lammi, Associate Professor in Sustainable Enterprise, Anglia Ruskin University Cambridge