Short Bio (44 words)

Ilenia Vidili is a customer-centricity advisor, author, and keynote speaker. With an extensive background in corporate marketing and customer experience, she works with numerous brands to help them sharpen their customer focus and become more customer-centric, resulting in greater customer loyalty and profitability.

Medium Bio (64 words)

Ilenia Vidili is a sought-after customer-centricity advisor, respected keynote speaker, and author of Journey to Centricity. With an extensive background in corporate marketing and customer experience for various multinationals, she helps companies across the world become customer-centric by streamlining processes, turning product mentalities into people mentalities, and finding practical ways to create more value for their customers – resulting in greater loyalty and profitability.

Ilenia Vidili is a sought-after customer-centricity advisor, keynote speaker, and author of Journey to Centricity. With an extensive background in corporate marketing and customer experience for various multinationals, Ilenia gained a deep understanding of consumer behaviour. Through her advisory, masterclasses, and speaking services, she helps companies across the world become customer-centric by streamlining processes, turning product mentalities into people mentalities, and finding practical ways to create more value for their customers. Audiences describe her keynotes as very engaging, inspiring, and practical. Ilenia is also a guest lecturer at universities and a LinkedIn Learning instructor.

Ladies and gentlemen, it is my great pleasure to introduce our next speaker for the {Insert event name here}.

This person is a sought-after advisor, keynote speaker, and accomplished author who helps companies around the world become customer-centric.

However, it all started by conducting corporate marketing and managing customer experiences for various multinationals before quitting her corporate career.

Her extensive background allowed her to gain a deep understanding of consumer behavior while realizing that the gap between customers and companies was far too wide.

This realisation led her to her calling: helping businesses understand the value of their customers and caring more for them which results in greater loyalty and profitability.

What’s truly remarkable about our speaker is that she doesn’t just talk the talk; she also brings many of the complex concepts she discusses to life in practical and simple ways – which makes her a true authority on customer-centricity.

She’s written a very popular book on the subject, namely “Journey to Centricity”, a definitive roadmap for leaders to transform into truly customer-centric companies.

So, without further ado, please give a big, warm {Insert event name here} welcome to Ilenia Vidili!