CXChronicles Podcast Episode 170 with Ilenia Vidili

170: CXChronicles Podcast 170 with Ilenia Vidili, Customer Experience & Success Expert

In this episode of The CXChronicles Podcast I am interviewed by fellow customer experience specialist Adrian Brady-Cesana. Adrian and I go through the Four CX Pillars: Team, Tools, Process & Feedback.

**Episode #170 Highlight Reel:**

1. How digital experience has evolved & shifted over the last 10 years
2. Why Customer journey mapping & personas should be your jump off point
3. How do you know if your business has too many SaaS solutions?
4. Does process fuel your ability to train, support & grow your team?
5. Contextualizing customer & employee feedback to fuel growth!

Grab your copy of Journey to Centricity here