Journey to Centricity with Ilenia Vidili

Listen here -> Journey to Centricity with Ilenia Vidili

Had a great conversation with Gregorio Guglioni for the CX Goalkeeper Podcast.

Here is what we dove into:

🔸The balance between maximizing profit and humanizing business
🔸How can companies reshape their purpose to pursue customer centricity?
🔸Is it possible to train empathy?
🔸The future of Customer Experience

Grab your copy of Journey to Centricity here

Enjoy my story!