KEYNOTE TOPICS
Crafting Tomorrow's CX with the Perfect Balance of Humanity and AI
This keynote is designed for forward-thinking business leaders, CX professionals, and whoever is seeking to navigate the complexities of modern customer engagement. The core challenge facing many businesses today lies in achieving the right equilibrium in maintaining a genuine customer connection and harnessing the power of artificial intelligence.
As organisations strive to stay relevant in an increasingly competitive world, they often grapple with the dilemma of enhancing operational efficiency, streamlining processes, and personalising interactions while keeping the authenticity and empathy of the warm human touch.
Using two of the elements of her customer-centric framework, Ilenia Vidili will explore crucial strategies for striking this delicate balance. Through a combination of insights, case studies, and interactive exercises, attendees will learn how to leverage the power of AI without sacrificing the human element and foster authentic customer relationships.
Customer-Centricity: A Journey of Transformation with Customers at the Centre
In this keynote speech, Ilenia Vidili will take attendees on a journey to uncover the blueprint for creating a customer-centric organisation that not only fosters customer loyalty but also fuels sustainable business growth. This talk is tailored for business leaders, executives, managers, and professionals across industries who aspire to prioritize customers in their companies.
The prevalent challenge facing many businesses today is loss of relevance due to commoditisation of products, low customer satisfaction scores, and the struggle to retain and engage with customers. As companies grapple with shifting consumer expectations and increasing competition, the need to build a customer-centric culture has never been more urgent.
Following Ilenia’s customer-centric framework this keynote illuminates the path to establishing customer-centricity successfully. Through a blend of strategies, principles, and real-world examples, attendees will gain actionable insights into integrating a customer focus into daily operations and decision-making processes.
By the end of this keynote, attendees will emerge equipped with the knowledge and inspiration to embark on their own customer-centric journey by thinking differently, turning product mentalities into people mentalities, and creating more value for their customers.
Trust: The Currency of Customer Relationships
It is no big secret that our world has a trust problem. The vacuum formed by the lack of trust in institutions and governments is creating a big threat for businesses but also a unique opportunity. Savvy companies know that creating strong customer relationships that stand the test of time is the result of consistently earning their trust.
Trust stands as the bedrock of successful customer relationships. This keynote is tailored for business leaders, customer experience, marketing professionals, and anyone keen on understanding and enhancing customer trust within their organization.
Through the trust element of Ilenia’s customer-centric framework, this dynamic keynote will blend practical insights, real-world case studies, and trust-building strategies. From integrity and empathy to competence and reliability, participants will explore actionable ways for earning, maintaining, and regaining customer trust.
By the end of this keynote, attendees will be empowered to embed a trust strategy in their organisation, resulting in stronger customer relationships, loyalty, and sustainable business growth in an era where trust reigns supreme.
Tailored Keynote
Ilenia’s customizable keynotes are more than just presentations – they’re immersive experiences crafted to align seamlessly with your audience’s interests and priorities. Whether you’re addressing industry professionals, executives, or employees of a specific department, Ilenia will work closely with you to tailor every aspect of the content to their specific needs and preferences.
Through a tailored keynote with Ilenia and her team, you’ll gain the flexibility to shape the keynote according to your audience’s goals, pain points, and desired outcomes. From refining the focus to incorporating relevant case studies and practical insights, every aspect of the keynote can be personalised to ensure maximum relevance and resonance.
With Ilenia’s tailored keynotes, you can deliver a memorable and impactful presentation that leaves a lasting impression on your client and audience. Whether you’re looking to inspire action, drive results, or spark meaningful conversations, our tailored keynotes are the perfect solution for unlocking the full potential of your event.
Hosting a company event, conference or masterclass?
Professional keynote speaker Ilenia Vidili specialises in customer-centricity, consumer trust, cultural change, and the link between employee experience and customer experience. Packaging over a decade of knowledge and experience into concise and compelling keynote speeches, Ilenia's talks will motivate, educate, and inspire your team to think about your customers when making decisions.
Ilenia’s single-session keynote offers a comprehensive exploration of the topic, providing impactful learning experiences in a condensed format. However, for those seeking a more immersive learning opportunity, our multi-session masterclasses offer the chance to delve deeper into the discussed concepts. In the masterclass series, Ilenia expands upon the key insights and strategies introduced in the keynote, allowing participants to deepen their understanding and develop actionable skills.
HOW ILENIA WORKS
Let us alleviate your concerns and guide you through the booking process with confidence and ease:
Private Consultation:
Prior to any decisions, Ilenia will connect with you directly for a personalized call. This enables you to share your event vision and expectations, while allowing Ilenia to understand your unique needs.
Client Briefing:
Once we've established a connection, Ilenia will be there every step of the way, attending a detailed briefing call with the client. This ensures that she fully comprehends the intricacies of your event, from the audience demographics to the key messages.
Rehearsal and Tech Check:
Ilenia is committed to delivering a flawless presentation, which is why she will happily participate in a rehearsal or tech check to ensure that everything runs smoothly on the day of the event.
Versatility in Presentation Style:
Whether you prefer a traditional speech or a dynamic multimedia presentation, Ilenia is ready to accommodate your preferences with or without PowerPoint, providing a customised experience.
Advance Presentation Sharing:
Ilenia gladly shares her presentation materials in advance, providing you the opportunity to review and offer feedback. This ensures alignment with your expectations and maximises the impact on your audience.
Client Testimonials:
If you need further reassurance, Ilenia can set up a call with a previous client who has booked her services. Their firsthand experience will showcase the value she brings to every event.
Speaker Bureaus
Ilenia is delighted to collaborate directly with you. Alternatively, she is also represented by some of the top speaker bureaus, offering you the flexibility to work through them.
WHO Ilenia WORKs WITH
corporate professionals
Corporate professionals whether from the C-Suite or smaller board of management of global brands who want to be educated and empowered with the latest Customer Centricity best practices.
corporate
event
managers
Event managers and corporate professionals who take care of on-site and off-site events, digital and non-digital conferences.
professional conference organisers
Conference organisers who design and curate conferences and are looking to educate, inspire and entertain their audience
“I hired Ilenia as a speaker on Customer Centricity for our annual conference with top Sales Agents. She was inspiring, clear and gave us a lot of tips easy to understand.”
Stefano Fava – Head of Learning & Development at Alleanza Assicurazioni
“In very dynamic and chaotic circumstances in the airline industry and for KLM customer centricity remains to be a key element of our strategy. Thanks to Ilenia’s online book presentation we got inspired on customer centricity and important pillars of humanity, technology and culture. It is always good to hear about other organization’s best practices. Thank you Ilenia for spreading the word “
Elke Van den Hout – Culture Change Manager at KLM Royal Dutch Airlines
“I have hired Ilenia as a speaker for the first Italian CX Day in Milan. Her speech was very inspiring and interesting. She’s a very brilliant and excellent orator and she knows how to capture the audience’s attention. Thank you Ilenia!”
Sabrina Cristina Cantono – Head of Conference at Soiel International
“Ilenia is incredibly engaging, inspiring and motivating. Her passion for customer-centricity shines through. Her talk was full of best practices and insights. I walked away with so much from it”
Steve Spiro – CEO at Halotherapy Solutions
“Participé en la inspiradora charla de Ilenia Vidili. Una de las mejores en que he participado últimamente, tanto por su capacidad para motivar como por lo directa y persuasiva que fue su presentación.”
Francisco Petour – Secretario Ejecutivo CIO Summit 2022 Chile
“Ilenia is very inspiring and motivating. Her guest lecture about customer-centricity was practical and engaging. Thanks to Ilenia, my students got a useful and insightful example of how they can use consumer understanding in practice.”
Minna Lammi, Associate Professor in Sustainable Enterprise, Anglia Ruskin University Cambridge
“I would not hesitate to recommend Ilenia as speaker, she is an incredibly natural and engaging orator and exceptionally knowledgeable within her field. She was a great asset to the conference agenda and a genuine pleasure to work with.”
Pete Swift -Managing & Research Director at DIGIT
“Ilenia truly is a master of customer experience. Her insights are spot-on, and she brought our audience so much in just an hour! If you need someone to speak about customer experience, reach out to Ilenia.”
Aaron Polmeer – President & Chairman of International Association of Digital Marketing and CEO of DigiMarcon
“One of the highest-scoring talks at the event, I will definitely be having Ilenia again.”
Jack Richards, Conference Manager, Richmond Events
LANGUAGES
